Privacy Policy

This website is operated by West London Garden Rescue, a garden clearance, maintenance and landscaping business based in Uxbridge, West London. For the purposes of UK data protection law we are the data controller for the personal information described in this policy.

You can contact us about anything in this policy by phone on 07386 556242 or by email at quote@westlondongardenrescue.co.uk.

We only collect what we need in order to quote for and carry out garden work. If you submit the quote form on this website, that is:

• Your name
• Your contact telephone number
• Your postcode
• Your email address, if you choose to provide one (it is optional)
• The approximate size of your garden and which services you need
• Your preferred timeframe, if you tell us
• Any additional details you type into the message field

If you contact us by telephone, WhatsApp or email instead, we hold whatever information you choose to give us in that conversation — typically your name, number, address and a description of the work, plus any photographs of your garden you send us.

We do not ask for and do not want payment card details through this website. Payment is taken on completion by bank transfer or cash.

We use the information you give us in order to:

• Prepare and send you a quote for the work you have asked about
• Contact you to discuss the job, arrange access and agree a date
• Carry out the work and deal with anything arising afterwards
• Send you an invoice and keep records required for tax purposes
• Provide waste transfer documentation where you have asked for it

We do not add you to a marketing list, we do not send newsletters, and we do not use your details to advertise to you. If you get a quote and decide not to proceed, we will not chase you.

Under the UK GDPR we must have a lawful basis for using your personal information. Ours are:

• Legitimate interests — responding to an enquiry you have made and quoting for work you have asked about.
• Performance of a contract — where you have accepted a quote, using your details to carry out and invoice for the work.
• Legal obligation — retaining invoicing and waste transfer records for the periods required by tax and environmental law.

There is no database behind this website and no customer accounts. Your enquiry is not stored on the website itself: it passes through and is delivered to us as an email.

When you submit the quote form, the details go to a small piece of server code that runs where this site is hosted (Vercel). That code checks the details are complete, then hands them to Resend, an email delivery service, which formats them into an email and delivers it to our business inbox. If you gave an email address, Resend also sends you a short confirmation that we have received your request. Both companies act as data processors on our behalf and use your details for nothing else. Resend keeps a delivery record for a limited period so that failed sends can be diagnosed; its privacy policy is at resend.com/legal/privacy-policy.

To protect the form from abuse, the server briefly holds the internet address (IP address) each submission came from — for no longer than a minute, in memory, and never alongside your name or details.

Once the email reaches us, your enquiry lives in our email account like any other message. If you would rather not use the form at all, calling or sending a WhatsApp message reaches us just as well.

We do not sell your personal information, and we do not share it for marketing purposes. We share it only where it is necessary to do the job or where the law requires it:

• Vercel, which hosts this website and runs the code that receives your form submission.
• Resend, which delivers quote form submissions to our email inbox and sends your confirmation email.
• Our email and telephone providers, as an inherent part of receiving your message.
• Licensed waste transfer stations, where a waste transfer note naming the collection address is legally required.
• Our accountant and HMRC, in relation to invoices and tax records.
• The local authority, where a Tree Preservation Order application or conservation area notice has to be submitted for your property.

Where you are a tenant and the work has been commissioned by a landlord or letting agent, we will confirm completion to whoever instructed and is paying for the job.

We usually take before-and-after photographs of the work, because they are the most useful record of what was done and they help us quote similar jobs accurately.

We will not publish a photograph of your garden on this website, on social media or in any advertising without asking you first. If you have previously agreed and later change your mind, tell us and we will remove it. Photographs are of the garden itself — we do not photograph people, vehicles, house numbers or anything through windows.

• Enquiries that do not lead to work: kept for up to 12 months, in case you come back to us, then deleted.
• Customer records for completed jobs: kept for 6 years after the end of the relevant tax year, as required for tax purposes.
• Waste transfer notes: kept for a minimum of 2 years, as required by waste duty-of-care rules.
• Job photographs: kept while they remain useful as a work record, and deleted on request.

Under UK data protection law you have the right to ask us for a copy of the personal information we hold about you, to have inaccurate information corrected, to have information erased where we no longer need it, to restrict or object to how we use it, and to ask for it in a portable format.

To exercise any of these, just contact us — there is no form to fill in and no charge. We will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk, though we would appreciate the chance to put it right first.

This website sets no tracking cookies and runs no advertising or analytics scripts. That is why you have not been shown a cookie consent banner: there is nothing to consent to.

The site is hosted on Vercel, which processes basic technical request information such as IP address as part of serving pages and protecting against abuse. Fonts are served from this website rather than from a third party, so no font provider receives your details either.

If you follow the WhatsApp link, you are moving to a service run by Meta, and their own terms and privacy policy apply from that point.

If we change how we handle personal information — for example by changing the form provider or adding analytics — we will update this page and change the “last updated” date shown alongside it.