37 questions answered
Straight answers, including the awkward ones
Pricing, booking, access, waste licensing, protected trees, nesting birds and fence heights. If yours is not here, ring us — we would rather answer it than have you guess.
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Section 01
Quotes & pricing
How we price work, and what changes the number.
8 questions in this section
It depends on size, access and how overgrown things have become, so we do not publish a flat rate that would be wrong for most gardens. What we will tell you is that every quote is a fixed price for the job rather than an hourly rate, so it cannot creep. The fastest route to an accurate figure is to send two or three photos on WhatsApp — we can usually price from those the same day.
Because on clearance work an hourly rate puts all the risk on you. If a job turns out harder than expected, an hourly quote costs you more; a fixed price costs us more. We would rather carry that risk ourselves and have you know the number before we start.
Yes and no, in that order. Quotes are free and carry no obligation whatsoever. Plenty of people get a price, think about it, and come back months later — or never. That is completely fine.
Yes. Disposal is included in every quote, which matters because waste is often the single largest cost on a clearance and is a common place for a low initial quote to be topped up later.
No. The figure we quote is the figure you pay, unless you ask us to do additional work while we are there — in which case we agree the extra with you before doing it, never afterwards.
No. For most jobs photos are enough, but where a visit is genuinely useful — tree work, landscaping, anything with tricky levels or access — we come and look at no cost.
On completion, once you have seen the finished work. We take bank transfer or cash. Landlords, letting agents and commercial customers can be invoiced with standard payment terms.
Not on standard clearance and maintenance work. On larger landscaping projects where we are buying in significant materials, we may ask for a materials payment up front — and we will always tell you that at quote stage, not after you have booked.
Section 02
Booking & how visits work
Scheduling, access and what actually happens on the day.
8 questions in this section
We usually have same-week availability for clearance, tidy-ups, strimming and hedge work. Larger landscaping and paving projects are typically booked two to three weeks out because of materials and scheduling. Quotes come back within 24 hours.
No, as long as we can get to the garden — normally through a side gate. A lot of our work happens while customers are at work, and we will send photos when the job is finished.
It is common and it is not a problem, but it does affect the price because everything has to be carried through the property. We protect floors and doorways on the way through, and we will tell you at quote stage that access is a factor.
Most clearance, hedge and tree work carries on in ordinary British weather. Some jobs genuinely cannot — laying turf, jointing paving and pressure washing all need reasonable conditions. If we need to move a date we will tell you as early as we can and rebook promptly.
For most jobs, no. Pressure washing needs an outside tap and a socket, and turfing needs access to water for the first watering. Tell us in advance if you have neither and we will plan around it.
It helps if cars are clear of a driveway we are loading from, and if you can tell us about anything fragile or precious. You do not need to move waste to the front — carrying it is part of the job.
Usually between 8am and 9am, and we will confirm a window the day before. We avoid starting noisy equipment at antisocial hours out of respect for neighbours.
Yes — just let us know as early as you can so we can offer the slot to someone else. There is no cancellation charge on standard domestic work.
Section 03
Waste, licensing & the legal side
Where the waste goes, and the rules that apply to garden work.
7 questions in this section
Yes. All waste we remove goes to a licensed transfer station where it is separated and processed properly. We can provide the waste transfer note on request, which is what evidences legal disposal.
Under UK duty-of-care rules, responsibility for waste does not simply end when someone drives away with it. If waste from your property is later found fly-tipped, the paperwork showing you used a licensed carrier is what protects you. Landlords and agents generally want it on file as standard.
A few categories we are not permitted to handle: asbestos, paint and chemicals, tyres, fridges and freezers, gas bottles and clinical waste. If any of those are present, tell us and we will point you to the correct disposal route.
Sometimes, and it is worth checking rather than assuming. A tree may be covered by a Tree Preservation Order, and in a conservation area most trees above 75mm trunk diameter need six weeks' written notice to the council before work. Unauthorised work on a protected tree is a criminal offence carrying an unlimited fine. We check both as part of quoting tree work.
It is an offence to damage or destroy an active nest. Nesting season runs roughly March to August, and during that window we check hedges before cutting. If we find an active nest we will leave that section and return later — that is a legal requirement rather than a preference.
Generally you may trim growth that crosses your boundary, cut back to the boundary line — but you cannot enter a neighbour's property without permission, the cuttings technically remain theirs, and none of it overrides a Tree Preservation Order. We will talk through your particular situation before doing anything.
Usually not. Fences up to 2m are generally permitted, dropping to 1m where the boundary adjoins a vehicle highway, and ground-level domestic patios are normally fine. Listed buildings, conservation areas, raised terraces and large impermeable front-garden paving are the situations worth checking with the council, and we will flag it if your job is near one of those lines.
Section 04
About the work
What we will and will not take on, and how we approach it.
8 questions in this section
Almost certainly not. Badly overgrown gardens are the core of the business rather than the exception, and we regularly take on plots that have not been touched in a decade. The practical limits are access and protected trees, and we will raise both upfront.
Yes. A single hedge, one blown fence panel, a small courtyard tidy. We are building our reputation locally, which means a small job done well is worth as much to us as a large one.
Yes, and it happens regularly. If your lawn can be scarified and overseeded rather than replaced, or a tree needs a light reduction rather than removal, we will say so. It costs you less and it is how we earn the next job.
We cover garden clearance, maintenance, trees, hedges, fencing, paving, turfing, pressure washing and landscaping — so most garden projects are a single point of contact. Anything requiring a qualified electrician for outdoor power, or structural work to a retaining wall above a certain height, we will tell you needs a specialist.
Yes — shops, schools, churches, offices, let properties and communal grounds. We can work outside normal hours where a site needs it, and invoice on standard terms.
Yes. We sheet down before cutting, keep barrow routes off soft lawn where we can, and cover planting before pressure washing. Working tidily is slower and it is the right way to do it in somebody's home.
Yes — we hold public liability insurance covering the work we carry out. Landlords, letting agents and commercial customers often want to see the certificate before a job is signed off, and we are happy to send it across on request rather than waiting to be asked twice.
You tell us and we put it right. Working carefully means it is rare, but garden work involves heavy material in confined spaces and pretending otherwise would be dishonest — which is exactly why we carry public liability insurance rather than hoping it never happens.
Section 05
Areas & aftercare
Where we work, and what happens once the job is done.
6 questions in this section
We are based in Uxbridge and work across West London and the London Borough of Hillingdon — including Ruislip, Hayes, Ickenham, Northwood, Harefield, West Drayton, Yiewsley, Cowley, Denham, Iver, Greenford, Southall, Ealing, Harrow, Northolt and Slough. If you are just outside that, ask anyway.
For addresses at the edge of our patch a very small job may not be viable on its own, but we can often fit it around other work in the same area. Ask and we will be straight with you.
For a good while, provided the work went to root level. Some regrowth from deep root fragments in the first season is normal with bramble and bindweed, and one follow-up visit deals with it. If you would rather it never came back at all, a maintenance visit is the answer.
Yes, and it is what a lot of customers do — rescue the garden once, then keep it with a weekly, fortnightly or monthly visit. There is no tie-in contract and you can stop whenever you like.
Gladly. If you would rather maintain it yourself, we will leave you honest guidance — what to cut and when, how to water new turf, what will regrow and what will not.
Yes, just ask. They are useful for letting inspections, estate agent listings, insurance records, or simply because the difference is worth seeing.
More specific
Questions about a particular job
Each service page carries its own set of questions — the ones that only apply to that kind of work. Conifer regrowth, turf watering, black spot on sandstone, which fence is yours to maintain.
Not answered?
Just ask us directly
We would rather spend two minutes on the phone than have you working it out from a website. No sales pitch — if the answer is that you do not need us, we will say so.
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